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Returns and Cancellations

Returns Policy and Cancellations

9. ITEMS RECEIVED IN A DAMAGED/DEFECTIVE STATE
9.1 You must carefully check all items once received for any damage in transit. If there is any damage or defect you must contact us within 48 hours of receiving goods to organize a return. Please notify us by email (returns@yourdesignersunglasses.co.uk). You must advise in your email where the damage/defect is on your goods and include your order number.
9.2 All damaged/defective items must be posted for return within 5 working days of receiving a response notification to the email above.
9.3 All original packaging and contents must be included with the return. You must also include a copy of the return notification email we send you and the original invoice for the goods.  Please ensure adequate packing and insurance is used to prevent damage to the item on the return to ourselves.
9.4 Once the item has been received and checked by our team we will ship the replacement item as soon as possible. We do not refund damaged items we only replace.

10. WRONG ITEMS DELIVERED
10.1 Please notify us by email (returns@yourdesignersunglasses.co.uk) within 48 hours of receiving the incorrect item. Please include your order number and what item was delivered in error
10.2 All incorrect items must be posted for return within 5 working days of receiving a response notification to the email above.
10.3 All original packaging and contents must be included with the return. You must also include a copy of the return notification email we send you and the original invoice for the goods.  Please ensure adequate packing and insurance is used to prevent damage to the item on the return to ourselves
10.4 Once the item has been received and checked by our team we will ship the correct item as soon as possible. We do not refund incorrectly shipped items we only replace them.

11. PRESCRIPTION GOODS (Glasses, Sunglasses, Goggles, Contact Lenses)
11.1 We do not accept return of prescription items unless an error on our side has occurred (see above conditions section 9 and 10) as this is a custom produced item.

12. SPARE PARTS AND SUNGLASSES LENSES

12.1 Spare parts and sunglasses lenses are non-refundable and non-returnable.

13. UNWANTED GOODS
13.1 Please notify us by email (returns@yourdesignersunglasses.co.uk) within 7 days. You must advise in your email the reason for your return. We will send a return notification email to you (this must be included with the return)
13.2 The item must be posted back within 2 working days of receiving the return notification email.
13.3 All original packing, contents  and invoice must be included with the return.
13.4 You are responsible to ensure adequeate insurance is taken out with sufficient packaging to ensure item is received back to us in a undamaged state.
13.5 Once received out team will inspect the item, if there is no damage to item and all the packaging (case, cloths, warranty cards) is recieved and are in perfect resaleable condition then a full refund will be issued  within 30 days.

14 REFUND ON POSTAL COSTS
14.1 Only goods returned under the conditions of section 10 and 11 listed above will be eligible for a postal refund up to the cost of 1st class recorded delivery or £2.10 (which ever is greater).

15. CANCELLATIONS
15.1 Cancellation requests to be made via email orders@yourdesignersunglasses.co.uk, please include your order number in the email.
15.2 Prescription items – when you confirm you prescription to us we would class you a item as custom made and as such no cancellation is available and no refund made on either the frame or the lenses as they are custom made.
15.3 If we are unable to supply your item within 4 weeks of ordering you may cancel your order and receive a full refund as long as the item has not been dispatched to you, unless section 14.2 applies
15.4 If you wish to cancel you order before this 4 week period has expired you will not be charged a  administration fee, the remaining amount will then be refunded as long as the item has not been dispatched to you
15.5 Once the goods have been dispatched cancellation will no longer be available and sections 9, 10, 11, and 12 will come into effect.
15.6 We comply with Consumer Protection (Distance Selling) Regulations 2000.

16. RETURN ADDRESS
Returns Department,
Order Number:
Your Designer Sunglasses
PO BOX 9743
Nottingham
NG1 9FP

17. CONTACT DETAILS
If you have any questions or problems regarding this order, please contact us:
Telephone (UK): 0115 8880651
Telephone: +44 115 8880651
E-mail: returns@yourdesignersunglasses.co.uk

Privacy Policy & Disclaimers

18.1 Yourdesignersunglasses.co.uk does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its member’s agent’s directors or employees or for any fraudulent misrepresentation.
18.2 To the fullest extent permitted by law and save as provided above, neither Yourdesignersunglasses.co.uk nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Yourdesignersunglasses.co.uk or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
18.3 "The limitations of liability in these conditions shall apply equally for the benefit of Yourdesignersunglasses.co.uk and any other associated company of Yourdesignersunglasses.co.uk as if references to Yourdesignersunglasses.co.uk included references to each such associated company."
18.4 While Yourdesignersunglasses.co.uk uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Yourdesignersunglasses.co.uk will not be responsible for any errors or omissions or for the results arsing from the use of such information.
18.5 While Yourdesignersunglasses.co.uk takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
18.6 Further, Yourdesignersunglasses.co.uk will not be responsible nor liable for your use of any other websites which you may access via links within this website. Yourdesignersunglasses.co.uk does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Yourdesignersunglasses.co.uk
18.7 The entire liability of Yourdesignersunglasses.co.uk under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
18.8 Yourdesignersunglasses.co.uk will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
18.9 Third Party Rights: Yourdesignersunglasses.co.uk may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Yourdesignersunglasses.co.uk.
18.10 No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
18.11 Privacy: You acknowledge and agree to be bound by the terms of Yourdesignersunglasses.co.uk privacy policy.
18.12 We will ensure that our employees, agents and sub-contractors shall, at all times, comply with the provisions of the Data Protection Act 1998 in relation to data received from you under this contract and shall only process personal data received from you where necessary to fulfil our obligations under this contract.
18.13 Use of Cookies: A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.
18.14 When you visit our website we send you a cookie. Cookies may be used in the following ways:
18.15 To help us recognise you as a unique visitor (just a number) when you return to our website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly;
18.16 To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.
18.17 Two types of cookies may be used on this website, -session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).
OR
Cookies are pieces of information that a Website transfers to an individual's hard drive for record-keeping purposes. Cookies make Web-surfing easier for customers by saving their preferences and purchases while they're at our site. The use of cookies is an industry standard -- you'll find them at most major Websites. By showing how and when guests use a site, cookies help us see which areas are popular and which are not. Many improvements and updates to the site are based on such data as total number of visitors and pages viewed. This information is most easily tracked with cookies. Our site uses cookies to keep track of your shopping cart. Similarly, we use a temporary cookie to track which products you've chosen to purchase while shopping. The cookie expires once you're done shopping. If you decline this cookie, you may have difficulty ordering your selections. We never use cookies to retrieve information from your computer that was not originally sent in a cookie. We do not use information transferred through cookies for any promotional or marketing purposes, nor is that information shared with any third parties whatsoever. We do not use cookies to identify specific individuals, except in such cases as online shopping. From time to time third party providers will utilise cookies through our site. This is done in an effort to increase our service and experience. It is never done to gain any information for use beyond your use of our site. Most browsers are initially set to accept cookies. If you'd prefer, you can set yours to refuse cookies or to alert you when cookies are being sent. However, it is possible that some parts of the site, such as the shopping area, will not function properly if you do so.
18.18 Governing Law: The contract between Yourdesignersunglasses.co.uk shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between Yourdesignersunglasses.co.uk.
18.19 Entire agreement: These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the Goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

 

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